No-Meet Check-In: Smart Locks, Instructions, and Guest Safety

Contactless check-in: convenience with responsibility 🗝️

Contactless (self) check-in is increasingly popular for rentals and new developments. Done right, it improves guest experience and reduces operational load. Done poorly, it risks confusion and security issues. This guide helps hosts and property managers create a safe, user-friendly process.

Benefits at a glance ✅

• Flexible arrival times for guests.
• Fewer coordination calls and less staff time.
• Scalable for multiple units or buildings.

Balance convenience with clear procedures and contingency plans.

Choosing the right electronic lock 🔒

Consider these factors:

• Type: keypad codes, Bluetooth/Wi‑Fi smart locks, or systems issuing one-time access codes.
• Reliability: select reputable models with local support and clear documentation.
• Power and backup: battery life, low-battery alerts, and manual key override.
• Access logs: the ability to track entries is useful for dispute resolution.
• Remote control: ideal for managers handling multiple properties.

Tip: keep a mechanical backup or secondary access to avoid lockouts.

Writing clear guest instructions ✍️

Guests value short, step-by-step guidance—avoid long paragraphs.

• Arrival basics: exact address, entrance details, nearest landmark, floor and apartment number.
• Access steps: show the sequence to open the door (e.g., “press #, enter code 1234, press ✓”).
• Timing: state check‑in window and any late‑arrival notes.
• Amenities and Wi‑Fi: include network name and password and where to find essentials.
• Safety: location of fire extinguisher, first aid kit, and emergency exits.

Delivery: send instructions via SMS, messenger and email. A short video showing the lock operation reduces mistakes.

Communication builds trust 🤝

• Reminder: send the access code or link a few hours before arrival.
• Welcome message: friendly, concise, and useful.
• 24/7 contact: provide a phone or messenger contact for urgent issues.
• Automations: FAQ bots are fine for routine queries but ensure a human backup.

Guest and property safety measures 🛡️

• Guest verification: use platform tools or identity checks where appropriate.
• Camera policy: only in common/exterior areas and always disclosed to guests.
• Time-limited codes: issue codes that expire after checkout.
• Insurance: consider property insurance tailored for short-term rentals.

Handling problems: simple protocol 🔧

1. Get details: ask for photos or a short video of the issue.
2. Remote fixes: attempt a remote unlock, code reset, or power-cycle if possible.
3. On-site support: send a local contact or technician if remote fixes fail.
4. Record the case: log incidents to spot patterns and prevent repeats.

Example: if the lock loses power, rely on the mechanical override or reserve a nearby access point where a host can leave a physical key.

Continuous improvement 🔍

Collect guest feedback on the check-in process and act on common pain points. Small upgrades—better signage, clearer wording, or a different lock model—can drastically reduce issues.

Checklist for hosts:

• Reliable lock with backup access.
• Clear, multi-channel instructions and optional video.
• Emergency contact and escalation plan.
• Pre-sent access code and confirmation.

If you're preparing a property to sell, rent, or manage in Georgia, we can advise on both technical setup and property selection. Visit our listings or ask us to help choose the right place and configure check‑in: https://buyhome.ge/en/search

Ready to simplify arrivals and keep guests safe? Contact BuyHome — we’ll help you pick and prepare the perfect property.