Renovation Warranty: What Counts as a Warranty Case

Repair Warranty: What Counts as a Warranty Case 🛠️

After finishing a repair, finding issues can be stressful. Understanding what is truly a warranty case — and what isn't — helps you act confidently and get defects fixed without unnecessary conflict.

Typical warranty cases ✅

• Poor workmanship: uneven tiling, loose fixtures, crooked finishes.
• Use of wrong or inferior materials compared with what was agreed in the contract.
• Items or unfinished jobs explicitly listed as defects in the handover report.

What usually isn't a warranty case ❌

• Normal wear and tear from everyday use.
• Damage caused by owners or third parties (unauthorized modifications, drilling, dismantling).
• Misuse or lack of maintenance leading to problems (e.g., water damage from neglect).
• Issues with systems not included in the repair contract unless otherwise specified.

How to file a warranty claim: step-by-step 📋

1. Document the defect thoroughly: photos, videos, written notes. The clearer the evidence, the stronger your claim.
2. Check your contract and the handover act — these usually specify warranty terms and procedures.
3. Send a written claim to the contractor (email plus a registered letter if possible) describing the defects and requested remedies: repair or compensation.
4. Allow a reasonable time for the contractor to inspect and fix the issues; agree a convenient appointment.
5. If the contractor refuses or ignores the claim, keep correspondence, gather evidence, and consider an independent inspection or consumer protection assistance.

Practical homeowner tips 🧰

• Sign a detailed contract with a precise scope of work and list of materials. The more specific, the better protected you are.
• Accept works in stages and sign handover acts — record any remarks in those acts as they become the basis for claims.
• Keep receipts and product warranties for materials and appliances — these help when a defect is due to a product rather than installation.
• Photograph before, during, and after the repair to show when defects appeared.

Contractor vs. Manufacturer responsibilities 🔧

There are generally two warranty sources:

• Warranty on workmanship: provided by the contractor, covering installation and finish defects.
• Warranty on materials and appliances: provided by the manufacturer or supplier, covering product defects.

Correctly identifying the source of the problem determines who must fix it.

If a dispute arises: realistic ways to resolve it 🧭

• Try amicable resolution: negotiation, joint inspection, independent expert opinion.
• Use consumer protection channels if available — they can mediate or advise.
• Legal route: for significant disputes, consult a lawyer and prepare documents for court.

Short example claim wording ✉️

"Please rectify the following defects within the contractual/reasonable period: ..." — then list each defect with photos.

Quick checklist before you claim ✅

• Review contract and handover acts.
• Collect photos and documents.
• Send a written claim and allow time for correction.
• If needed, arrange an independent inspection or legal advice.

If you're planning repairs or already face defects, BuyHome can help review your contract, advise what to add, and assist with making a professional claim. Contact us for advice and help choosing property or contractors: https://buyhome.ge/en

We’re ready to help you make repairs reliable and stress-free!